Terms & Conditions

Booking conditions: it is important that you read and understand the following conditions before making your booking.

All bookings are made with Tranquil Travel Service Pty Ltd (ACN 086 970 658) trading as AmazeTour (AmazeTour). By booking a trip with AmazeTour the customer is deemed to have agreed to these booking conditions (which constitute the entire agreement between the customer and AmazeTour) and the customer’s booking will be accepted by AmazeTour on this basis. The products and services to be provided to the customer are those referred to in the booking confirmation invoice.

The customer is required to pay a deposit of 25% of the total tour cost for the booking to be confirmed.

Acceptance of the customer’s booking will be confirmed in writing by AmazeTour. The balance of the total tour cost is due no later than 7 days prior to the tour departure date as detailed in the booking confirmation invoice.

Failure to pay in full on or before the due date for payment may result in a late payment fee of AUD$55 per booking or cancellation of the booking.

For bookings made within 5 days of departure, full payment must be received prior to the chosen tour departure date as detailed in the booking confirmation invoice.

Payments by Visa or Master Card will incur a 3% fee. American Express & Diners cards are not acceptable.

All prices indicated on the booking confirmation invoice are based on group and/or individual travel. If the customer deviates from the set itinerary, the customer is not entitled to any refund whatsoever (including but not limited to unused tickets, unused admission fees and unused portion of the tour). Arrangements for itinerary deviation such as transport, accommodation, restaurants, tours etc… outside the set group and/or individual travel arrangements/dates are at costs in addition to the original price(s) set out in the booking confirmation invoice.

Since 2004 Airlines have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the amount the airlines charge for this levy. This amount is detailed in the booking confirmation invoice and is subject to change until the airline ticket is issue. (All tour packages that are inclusive of flights will be subject to airline fuel surcharges that will be applied from time to time by the airline and will be in addition to the cost of the tour. These fees cannot be waived.)

All cancellations must be made in writing to AmazeTour and will be subject to the following cancellation charges:

  1. More than 7 days prior to the commencement of the trip/tour – 10% of the total booking cost.
  2. Between 2 days and 7 days prior to the commencement of the trip/tour – 50% of the total booking cost.
  3. Less than 48 hours prior to the commencement of the trip (tour)/no show – 100% of the total booking cost.

Cancellation charges and fees cannot be waived. There are no exceptions. No refund will be made for any unused portions of the tour after the departure date. Please note that employees of AmazeTour or any third party suppliers or operators are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Any such guarantees or agreements will not bind AmazeTour.

Separate terms and conditions will apply to the airfares. It is the customer’s responsibility to carefully read and understand the terms and conditions that relate to the customer’s airfare and contact the relevant airline if the customer requires further information. Updated pricing will be advised at the time of booking but is subject to change until the airline ticket is issued. Cancellation and refund policies associated with airfares vary according to airfare terms and conditions and the relevant airline. Discounted airfares are often not refundable and non-changeable after ticket issue.

The following fees will apply:

  1. Amendment to confirmed and deposited itineraries outside of 10 working days – AUD$55 per change.
  2. Reissue of airline tickets – AUD$110 per airline ticket re-issued; however other fees may apply from time to time.
  3. Rail tickets and/or passes – AUD$55 per rail ticket and/or pass; however other fees may apply from time to time.

Once a booking is confirmed no name transfers are permitted as this will be regarded as a cancellation.

Booking made less than 3 working days prior to departure will incur a late booking fee of AUD$55 per booking and must be paid in full. These bookings may also incur additional fees including any applicable high season surcharge.

AmazeTour reserves the right to cancel a tour prior to departure due to insufficient numbers. In such an event, alternative travel date(s) will be offered. Should these options not be acceptable, AmazeTour will refund the full booking cost paid less:

  1. cancellation fees or other fees and expenses charged by third parties; plus
  2. credit card transaction fees.

No other amount will be paid to the customer.

If a tour is cancelled due to acts of third parties (other than the customer), AmazeTour will pass on to the customer, any refund received by AmazeTour from the independent suppliers or operators for the cancelled travel arrangement, less:

  1. cancellation fees or other fees and expenses charged by airlines and/or other third parties; plus
  2. credit card transaction fees; plus
  3. a service charge of AUD$55 to be retained by AmazeTour.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent suppliers or operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the independent suppliers or operators and AmazeTour will not be liable for any claim whatsoever arising from such events.

AmazeTour, its employees, agents and contractors retain the right to remove any customer from its group and/ or individual tour for reasons that impact on the enjoyment or safety of the other tour members, such as, but not limited to, that customer’s physical, medical or mental inability to undertake the arrangement of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.

Hotel descriptions are based on current hotel information provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routing location or services. Hotel room photographs may not be specific to the actual room occupied. AmazeTour does not warrant that they are accurate or true.

Unless otherwise specified in the booking confirmation invoice, all hotel accommodation is twin share. Single rooms are subject to the supplementary cost as noted on each tour.

AmazeTour will endeavour to match “willing to share” customers of the same sex and age group on their departure. If it is unable to do so, the customer will be required to pay the applicable single supplement.

It is highly recommended that the customer obtain and maintain adequate insurance for the full duration of the customer’s travel arrangements, including cover for illness, injury, death, loss of baggage, travel document, personal items, cancellation and curtailment. AmazeTour will not be liable for any cost incurred by the customer on any tours. It is customer’s responsibility to obtain and maintain appropriate insurance(s).

The customer is required to familiarise himself or herself with any health requirements for the tour. If the customer:

  1. is aged 70 years or more; or
  2. has any ailments either existing at the time of the booking or arise before the customer’s departure; or
  3. has a pre-existing condition that affects the customer’s fitness to travel; or
  4. has any medical/ dietary requirements,

the customer must notify AmazeTour the details of those conditions in writing at the time of the booking (and if not possible, prior to the customer’s departure).

The customer should visit the doctor for these aforementioned purposes and to confirm that the customer is physically able to undertake the travel arrangement or the day-to-day requirements of the tour.

It is the customer’s responsibility to ensure that the customer has a valid passport, visa(s), driver licence and other travel related documents when travelling in Australia. AmazeTour will not be liable for any incorrect or invalid documentation or inaccuracy of information provided by the customer.

By providing an email address to AmazeTour, the customer has agreed to receive emails from it which may contain marketing, specials, and promotional material.

Tipping is a firm and expected element in the tourism industry today. The nominated tip amount is to be given to the customer’s local tour guide at the beginning of the tour. AmazeTour will advise the amount required per person as it is dependant on the length of the group and/or individual tour undertaken. Tipping amount is suggested at AUD$5.00 per person, per day and are subject to change at any time.

AmazeTour, its employees, agents and contractors do not ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases, the purchasing of goods and the use of a credit card are entirely at the customer’s own risk.

AmazeTour acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing, restaurants and hotel accommodation. It does not own, manage, control or operate any transportation vehicle (other than a vehicle with its logo on it), hotel or restaurant or any other supplier of services. All coupons, receipts, tickets and bookings are issued subject to the terms and conditions specified by the suppliers and all services are subject to the laws of the each state or territory where the services are provided.

AmazeTour acts only as an agent for the owners, contractors, and suppliers of transportation and /or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents loss or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc.

Tour itineraries and prices are accurate at the time they are advised in writing by AmazeTour (including the printing on the relevant brochure) and prices are based on Australian Dollars. This does not apply to any tax changes or levies imposed by any government or their agencies or any airline. The prices for tours are subject to change without notice due to seasonality, special event and blockout date designated by hotels, airlines and other suppliers. AmazeTour reserves the right to make alternations to itineraries departure dates and prices due to circumstances beyond its control.

It is the customer’s responsibility to ensure that all invoice and itinerary details and documentation issued by AmazeTour are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these booking conditions.

The customer agrees to indemnify and keep indemnified AmazeTour, its employees, agents and contractors from and against any claims, causes or actions, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind arising out of or in relation to any action, inaction or omission by the customer including without imitation the customer’s breach of:

  1. these booking conditions; and
  2. any laws or the rights of a third party.

To the maximum extent permitted by law, AmazeTour disclaims all representations and warranties, whether express or implied by statute, custom or usage relating to the information contained in AmazeTour’s brochures or information handouts relating to the tour or the services offered /provided by AmazeTour. To the extent that such representations and warranties cannot be excluded, AmazeTour’s total liability in respect of the tour and the services offered/provided by it is limited to the refund of the tour cost paid by the customer (less any fees or expenses paid to a third party).

AmazeTour shall not be liable for any loss or damage whatsoever including consequential loss sustained by the customer or any third party, whether in contract, tort (including negligence), or otherwise arising out of or in relation to the information contained in AmazeTour’s brochures or information handouts in respect of the tour or services offered/provided by AmazeTour.

Should the customer be unsatisfied with any aspect of AmazeTour’s travel arrangements, the customer must immediately inform the tour guide who will endeavour to resolve the issue at the time. If this is not possible and the customer wishes to lodge a complaint or claim, this must be done in writing to AmazeTour within 14 days of the date of the completion of the customer’s travel arrangement organised by AmazeTour. Relevant receipts and substantiating evidence must be attached to the letter of claim. The customer waives his or her rights to any claims if it is not lodged within the required timeframe.

These booking conditions are governed by the laws of South Australia, Australia. AmazeTour and the customer submit to the non-exclusive jurisdiction of the Courts of South Australia in respect of these terms and any dispute between AmazeTour and the customer.